F&A Questions

Here are the frequently asked questions to help answer any queries you might have about our products and services! 😊

What is EzGIFT?

NZ's 1st International Snack-Box | Celebrate moments with EzGIFT | Each Snack-box is wrapped. 

That gives surprising and exciting moments for someone special. That each snack-boxes are wrapped as a mystery for you! :D

That a gift that feels premium, fun and meaningful?

We are your local giving service to your love one! :)

What type of products do we sell?

We sell snack-boxes that come with a theme  and Internationall snacks and other gifting products for your love one

Do we offer gift wrapping service?

Yes, we do!

What payment methods do you accept?

We accept most debit and credit cards, including Visa, Mastercard, Apple Pay, and Google Pay.

And Cash / VISA terminal on delivery order

Will I receive a confirmation email after placing an order?

Yes, you will receive a confirmation email once your purchase is completed. Additionally, we will keep you updated with another email when your order has been shipped.

How long does it take to process a refund?

Refunds will be processed within 7 working days after your refund request has been approved.

If you haven't received your refund after 7 working days, please contact us immediately for assistance.

Can I return an item I don't like?

Unfortunately, we cannot accept returns for items you simply don’t like, especially if they have been shipped over a long distance.

Do I need to create an account to place an order?

No, you can place an order as a guest and receive your invoice via email!

However, creating an account is recommended for the best experience. With an account, you can:

  • View past orders.
  • Easily track and manage your orders in case of any issues.

Signing up ensures a smoother shopping experience.

Can I combine multiple discounts or promo codes?

Unfortunately, we don’t allow combining multiple discounts or promo codes due to system limitations. However, you can still enjoy a single discount or promo code per purchase. 😊

Which social media do we used to post our contents?

We share our exciting content, including product updates and services, on Instagram.
Find and follow our social media accounts below to stay connected! 😊

Contact us

If you need any help with your order, feel free to contact us :D

Contact us