F&A Questions

Here are the frequently asked questions to help answer any queries you might have about our products and services! 😊

What is EzGIFT?

NZ's 1st International Snack-Box | Celebrate moments with EzGIFT | Each Snack-box is wrapped.

That gives surprising and exciting moments for someone special. That each snack-boxes are wrapped as a mystery for you! :D

That offers local & International Snack-boxes, Plushies and more etc.

EzGIFT is a Last-Minute Gifting Service Delivered In Days! :)

What type of products do we sell?

We sell a variety of cute and thoughtful gifts featuring adorable illustrations and designs. Our products include plushies, pencil cases, tote bags, multi-purpose bags, wallets, stickers, gift snack boxes, sweet boxes, and other charming accessories! 😊

Do we restock sold-out items?

Yes, we do restock sold-out items. However, it may take up to a month to replenish these products due to longer delivery times from our suppliers.

Please note, we do not restock limited-edition products or items that are exclusive to seasonal events and special occasions.

Do we offer gift wrapping service?

Yes, we do!

What payment methods do you accept?

We accept most debit and credit cards, including PayPal, Visa, Mastercard, Apple Pay, and Google Pay

Will I receive a confirmation email after placing an order?

Yes, you will receive a confirmation email once your purchase is completed. Additionally, we will keep you updated with another email when your order has been shipped.

How long does it take to process a refund?

Refunds will be processed within 7 working days after your refund request has been approved.

If you haven't received your refund after 7 working days, please contact us immediately for assistance.

Can I return an item I don't like?

Unfortunately, we cannot accept returns for items you simply don’t like, especially if they have been shipped over a long distance.

Do I need to create an account to place an order?

No, you can place an order as a guest and receive your invoice via email!

However, creating an account is recommended for the best experience. With an account, you can:

  • View past orders.
  • Easily track and manage your orders in case of any issues.

Signing up ensures a smoother shopping experience.

Can I combine multiple discounts or promo codes?

Unfortunately, we don’t allow combining multiple discounts or promo codes due to system limitations. However, you can still enjoy a single discount or promo code per purchase. 😊

How do I access and use the wishlist on your website?

To use the Wishlist feature, simply sign up for an account. This allows you to save and organize your favourite products for easy access later.

Visit the Wishlist page, click 'Sign Up' to create an account, or log in if you already have one.

Link button for the Wishlist page

Do you offer gift cards?

Yes, we do! We offer $10, $25, $50 and $100 gift cards for our customers.

Visit our Gift Card page or click the button below for more details. :D

More information on Gift Card

Which social media do we used to post our contents?

We share our exciting content, including product updates and services, on Instagram and TikTok.
Find and follow our social media accounts below to stay connected! 😊

Contact us

If you need any help with your order, feel free to contact us :D

Contact us