Shipping policy
ORDER PROCESSING:
Please allow up to 3 working days to process your order. Expect an email within 3 working days to let you know your order is on the way!
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "Continue to
shipping" button. Local delivery is available for addresses within Auckland Central of our warehouse.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 2:30 pm during store hours will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 2-5 working days using NZ Post and other NZ Post delivery providers.
Post's delivery standard is 2 - 7 days. A flat rate shipping fee of $11.99 applies to orders that are less than $35. Orders that are over $35 is free shipping.
We do not ship outside of New Zealand at this time.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
For simple flat rate shipping: We offer $X flat rate shipping to [list countries].
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75).
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 7 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at support@email.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
If you have any further questions, please don't hesitate to contact us at ezgiftnz@gmail.com